Home / Shipping & Returns
Policy
Sixty days, opened, refunded in full.
Written plainly, because a policy that needs interpreting is not a policy. Stock is held in Dublin and returns are handled by the person who sent the box.
Delivery
Getting it to you
Ireland (ROI & NI): Order before 2:00 PM for next working day delivery. standard delivery is €7.00, or free on orders over €150.
Everything ships in plain outer packaging with no product names on the label. Tracking is emailed when the box leaves us, not when the label is printed.
Returns
If it is not right
You have sixty days from delivery. Opened, half-used, decanted — it does not matter. Email hello@regenivus.ie, we send a prepaid label, and we refund the purchase price plus any delivery you paid within three working days of the box reaching us.
There is no form to complete, no photographs to supply and no restocking fee. We ask one optional question — what did not work — because the answer improves the advice we give the next person.
A €199 decision should not be a gamble. That is the whole reason this policy exists in the form it does.
Damage and errors
Rare cases
If a bottle arrives broken or the wrong item is in the box, tell us within seven days and a replacement goes out the same working day, before the original comes back.
Formulas are shipped well inside their period-after-opening window. If you receive something with less than twelve months remaining, we replace it as an error on our side.
Questions about an order?
Quote the order number and we will look it up rather than asking you to.